Posude installed Pepperi app and fully integrated it with their Intact accounting system. This completely eliminated the manual entry that had been so cumbersome. Instead, reps just had to enter their order and it immediately transferred over to their system.
Pepperi also allows McNultys reps to view customer information. Now, they can see anything from last invoice – to current account balance – to basic contact details. They can completely tailor the customer experience.
Pepperi also allowed McNultys to challenge the two-company issue. Posude synced the app so that it automatically pushed the right product to the right company.
The sales reps now have access to live customer data, stock levels and a more streamlined ordering process. This enables them to deliver a more customer-centric sales delivery process, which keeps the customers happy while also driving sales.
The admin staff no longer have to manually enter each order and liaise back with customers when mistakes or out of stock items occur, saving them a substantial amount of time daily.
With Pepperi, both management and the sales reps can pull sales order reports directly from the app – they don’t have to wait each evening for any reports to be created by admin staff. All this information is live and accurate the moment it is pulled and only takes a second to create.