I have learned a few lessons throughout my time in hiring freelancers.
- Re-confirm the terms and conditions
Before hiring a freelancer, you should confirm the deliverables, timeframe, pay etc. Make sure there is no confusion or miscommunication on those points.
I was once caught with a situation where the freelancer thought the timescale – 10 hours – was on a weekly basis, and would continue until he finished, while I intended the entire project to be completed in those 10 hours.
2. Ensure they aren’t outsourcing
Another time, I found out that a freelancer I had hired was outsourcing the project through a friend, rather than doing the work himself. I found out by looking at the Upwork screen record feature. I noticed he had an automated task running. Obviously, this is something you want to avoid. The friend was not someone who I had researched and approved.
3. Keep re-confirming your expected outcomes
Document, document, and re-document your expected outcomes. Ensure they are completely clear. If wireframes help, include them.
4. Cut your losses if it’s not working out
If it’s not working out, don’t keep trying to resolve it. Pay for the work that has been done, and move onto a new candidate. You’ll just waste more time and money by trying to keep the relationship going.